Frequently Asked Questions

Why choose us?

Hosford Health Clinic is both well established and highly respected in the community. Our forward thinking practitioners are skilled and dedicated to health and well being. We are focused on providing personally tailored, quality service to maximise whole body health and reduce pain.

The clinic has many practitioners. Who should I see?

Our practitioners are all highly qualified. This helps ensure that each client is getting the best possible care. Individual skills and interests come together between our practitioners so that we work together and share knowledge. Any practitioner you see can provide you with top quality service. However, if you have special requirements, please call reception and ask which practitioner may suit your needs the best.

Is it OK if I see a different practitioner at the clinic from my regular practitioner?

Of course. You can feel confident that every practitioner at our clinic is skilled and passionate about health and well being. Continuity in your care is fostered on many levels. Even a simple stop-gap treatment by another practitioner is done with the understanding that we have read your file and will tailor the treatment to your needs.

What happens in a treatment and what are the costs?

Go to our Your First Visit page where we detail what happens in a treatment, the costs, what to bring, and how long treatments last.

How do I make an appointment?

The simplest way is to call reception on 03 9752 6880.

What if I need to cancel an appointment? Is there a cost?

Our policy is that you can change or cancel an appointment at no charge as long as you give us 24hrs notice. If there is an emergency, please call us to let us know. If less than 24hrs notice is given of a changed or cancelled appointment, we do charge a late cancelation fee, in respect of the practitioner's time.

Where do I park?

Go to our Contact page to see a simple map of how to find us and where to park. We are located at 1 Main St, Upwey VIC 3158.

What qualifications do osteopaths have?

Osteopaths are government registered health care practitioners, who undergo rigorous clinical training over a 5 year period. They are required to continue with training post-qualification, which ensures a high standard of care and reinforces the belief that osteopathy is centred on the patient.

What do osteopaths do?

Osteopaths are classified as manual (using their hands) medicine therapists that specialise in the diagnosis and treatment of physical injuries. Osteopaths treat and provide rehab for all areas of the physical body.

What else do osteopaths do?

Osteopaths provide advice on supplements and can prescribe orthotics. Some osteopaths are trained in dry needling (or 'western acupuncture'). Osteopaths can provide second opinions on complex injuries that may require surgery. Osteopaths can show you exercises and advise if joint braces or supports are needed.

What conditions do osteopaths treat?

As an example, osteopaths treat conditions such as back pain, sciatica, prolapsed discs, nerve injuries, referred pain, muscular pain, arthritis, chronic pain, headaches, migraines, rotator cuff injuries, shoulder bursitis, carpal tunnel syndrome, repetitive strain, knee injuries, ligament tears, sprains, all sporting injuries, achilles tendonitis, and plantar fasciitis.

Can I see an osteopath if I'm already seeing someone else?

Yes. Osteopaths are qualified as primary health care practitioners (like GPs, physiotherapists and dentists) which means osteopaths can help manage your complaint alongside other professionals, or even be the centre-point of your care.

Do I need a GP referral?

No. Osteopaths are primary health care practitioners and you don't need a referral for an appointment. However, for those that want to claim a rebate through Medicare, WC, TAC and DVA you should see your GP first to set up the paper work.

Should I bring in my scans?

Yes. Osteopaths can refer for spinal X-rays, as well as assess other scans you might have such as MRI & CT scans.

What makes osteopathy unique?

Osteopaths can call upon what is probably the largest range of techniques used in any manual therapy. Osteopathy was one of the first professions to incorporate biomechanical analysis (a rapidly developing area of recent medicine) about how injuries occur and what effects they have on other body parts.

Is osteopathic treatment safe?

Treatment is safe and gentle for children, the elderly and during pregnancy. Osteopaths provide a diagnosis based upon training in the medical sciences. Osteopaths are knowledgeable in muscle and joint pathology, illness and injury processes, anatomy, physiology, radiology, orthopaedics and pharmacology.

Will I get a rebate on my private heath fund?

Yes. Osteopathic treatment is covered under the ancillary or extras cover of all major health funds. The Hosford Health Clinic provides "instant rebates" so bring your card to the consultation, and you only pay the gap. The rebate varies depending on your insurer, so check the details of your policy.

Is treatment claimable under Medicare?

In certain circumstances, your GP can refer you for up to 5 sessions under the Enhanced Primary Care (EPC) / Chronic Disease Management (CDM) program. This is only applicable for chronic care patients. Check with your GP first. For further information call reception for a hand-out.

Is treatment claimable under WorkCover, TAC or Veterans Affairs?

Yes. Our osteopaths treat patients from third-party insurers such as WorkCover, the Transport Accident Commission (TAC) and Department of Veterans Affairs (DVA). Go to your GP first and initiate the claim, stipulating the Hosford Health Clinic or one of its Osteopaths as a provider. Payment for treatment is required in full at the time of consultation according to our normal schedule of fees. Once payment is received, you'll be issued a receipt to send to the Insurer and claim back the rebate.

How many appointments will I need?

This depends on your condition. Generally you would expect to see some changes in your symptoms after one or two visits. Long term solutions for complex or chronic conditions may require more treatment.

Is osteopathic treatment painful?

Mostly osteopathic treatment is gentle and should not cause undue discomfort. If your injuries do require hands-on treatment of already tender areas, your osteopath will aim to make you as comfortable as possible. There are some techniques which may cause short term discomfort or pain. You may experience mild soreness for a day or two after treatment, similar to that felt after mild exercise. If this soreness persists or increases significantly, contact the clinic to discuss your concerns.

What should I wear?

We recommend you wear clothes that are comfortable to stretch in. Depending on the area of your body requiring treatment, your osteopath may ask you to undress to your underwear. If this is the case you will be offered a gown.

Can I bring a friend or relative?

Yes. You can have someone with you throughout your consultation and treatment.

What is remedial massage?

A remedial massage usually concentrates on one specific problem area, such as a knee injury or back pain, and it's related muscles. Long standing or acute problems usually require a slightly firmer pressure. The aim is to keep this within limits, however there may be some short term discomfort for the greater good.

What is relaxation massage?

A relaxation massage is generally requested for the length of the body. Pressure is firm but not specific to a problem area. The massage is designed to give the patient an overall feeling of well being.

Can remedial and relaxation massage be combined?

Yes. This would be discussed with your massage practitioner beforehand. Usually the deeper and potentially more painful remedial side of the massage would be completed first. Ultimately a massage treatment can be tailored to your needs.

Does a massage use oils?

A massage will use oil or cream. If a patient prefers powder it is not suppled by the clinic, although you are welcome to bring your own.

What do I wear in a massage?

The amount of disrobing will vary depending on what is required in the massage. You will be draped with towels and robe and disrobe in privacy. We treat your comfort as a priority. You will great your therapist prior to your massage, so if you have any special requirements, or prefer to be fully clothed, simply let them know. All massages are strictly professional.

What should I do after my massage?

It is a good idea to drink water after a massage, and not just go and sit on the couch. Try and keep the body mobile.

Other useful tips after a massage?

Continue with any stretches or exercises you have been recommended by the massage therapist or other practitioner.

Will I be sore from my massage?

This will depend on the injuries you have and the massage style employed. After a relaxation massage, your will feel a little tired and lethargic. This is normal. After a remedial or firmer massage, it is likely the body will feel sore and worked on. This feeling will last up to 48 hours which will be helped by increasing fluid and keeping the body mobile - going for a walk and stretching the muscles.

Is massage covered by my Private Health fund?

Not all health funds cover massage. And not all health funds cover individual practitioners. It's best to contact reception prior to your visit if this is important to you, and also check with your health fund. Be aware that, unlike Osteopathy, there is no facility to claim your private health rebate on the day. As such, we will issue you an invoice that you then can send to your health fund. Payment is required in full at the time of consultation.

Is massage covered by Medicare?

No. Massage is not covered by Medicare.


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